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Shipping Policy

Effective Date: August 21, 2026

At Qasak, we are committed to providing a smooth and reliable delivery experience for every order. This Shipping Policy explains our delivery process, estimated delivery times, shipping charges, and important information regarding your order.

Qasak is a premium online clothing brand based in Bahria Orchard, Lahore, Pakistan.

1. Order Processing

Once your order is successfully placed, our team will process and prepare it for dispatch.

  • Orders are generally processed within 1–3 business days.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • During sales, festive seasons, new collection launches, or promotional periods, processing may take additional time.

  • We may contact you by phone or WhatsApp to confirm your order or delivery details where necessary.

2. Delivery Within Pakistan

Qasak currently offers delivery across Pakistan.

Estimated delivery time after dispatch is generally:

  • Major Cities: 2–4 business days

  • Other Cities / Areas: 3–7 business days

  • Remote Areas: Delivery may take additional time depending on courier accessibility.

Delivery estimates are approximate and may vary due to courier schedules, weather conditions, public holidays, unforeseen circumstances, or other factors outside our control.

3. Delivery Charges

Shipping charges may vary depending on the order, destination, promotional offers, and delivery method.

Any applicable shipping charges will be displayed or communicated to the customer before the order is finalized.

From time to time, Qasak may offer free shipping promotions or other delivery-related offers.

4. Courier Delivery

Orders are delivered through third-party courier and logistics companies.

Once your order has been dispatched, the courier may contact you using the phone number provided during checkout.

Please ensure that your:

  • Name

  • Phone number

  • Delivery address

  • City

  • Other required delivery details

are accurate and complete.

Qasak is not responsible for delays caused by incorrect or incomplete information provided by the customer.

5. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through the contact information provided at checkout.

You may contact Qasak if you need assistance regarding the status of your shipment.

6. Failed Delivery Attempts

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, or the customer cannot be reached, the courier may make another delivery attempt or return the parcel to Qasak.

If an order is returned because of:

  • Incorrect address

  • Incorrect phone number

  • Customer unavailability

  • Customer refusal to receive the parcel

  • Failure to respond to courier calls

additional delivery charges may apply if the customer requests the order to be resent.

7. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to pay the full order amount to the courier at the time of delivery.

Customers should inspect the parcel according to the applicable delivery and return conditions before accepting it.

8. Delivery Delays

Although we work to deliver orders within the estimated timeframe, delays can occasionally occur because of circumstances beyond our control, including:

  • Severe weather

  • Public holidays

  • Courier operational issues

  • Road closures

  • Security or transportation restrictions

  • High order volumes

  • Natural disasters

  • Other unforeseen circumstances

Qasak cannot guarantee a specific delivery date unless explicitly confirmed by our team.

9. Address Changes

If you need to change your delivery address after placing an order, please contact Qasak as soon as possible.

We will try to accommodate address changes before the order is dispatched. Once an order has been handed over to the courier, changing the delivery address may not be possible or may result in additional charges.

10. Damaged Packages

If you receive a package that appears visibly damaged, please contact Qasak as soon as possible.

Where appropriate, customers may be requested to provide photographs or videos of:

  • The outer packaging

  • Shipping label

  • Damaged packaging

  • Product received

This information may be required to investigate the issue with the courier or determine the appropriate resolution.

11. Wrong or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact us promptly after receiving your order.

Please provide your order details and, where requested, photographs or videos of the package and products received so our team can investigate and assist you.

12. International Shipping

Qasak's international shipping availability may vary depending on destination, product, courier availability, and applicable restrictions.

If international shipping is offered for your destination, applicable shipping charges, delivery estimates, customs duties, taxes, and other charges will depend on the destination country and shipping method.

Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated by Qasak.

13. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

Qasak
Premium Online Clothing Brand
Bahria Orchard, Lahore, Pakistan

Email: qasakforsocial@gmail.com
Phone / WhatsApp: +92 306 6286884

Our team will be happy to assist you with your delivery-related questions.

Qasak – Premium Clothing, Timeless Elegance.