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Effective Date: August 21, 2026

At Qasak, we take pride in offering premium-quality clothing and carefully inspect our products before dispatch. We want you to have a smooth and satisfying shopping experience.

This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

Qasak is a premium online clothing brand based in Bahria Orchard, Lahore, Pakistan.

1. Eligibility for Returns

We accept returns or exchanges only when the product meets the conditions outlined in this policy.

A return or exchange request may be considered if:

  • You received a damaged product.

  • You received an incorrect product.

  • The product has a manufacturing or quality defect.

  • The product received is significantly different from the product ordered.

For eligible issues, please contact us within 48 hours of receiving your order.

2. Products Must Be Unused

To be eligible for a return or exchange, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have all original tags and labels attached.

  • Be returned with its original packaging where applicable.

  • Not have any stains, perfume, makeup marks, washing marks, alterations, or other signs of use.

Products that do not meet these conditions may not be accepted for return or exchange.

3. Non-Returnable Items

For hygiene, quality, and product-protection reasons, certain items may not be eligible for return or exchange, including:

  • Products that have been worn or used.

  • Products that have been washed, ironed, altered, or damaged after delivery.

  • Products with removed or damaged tags.

  • Customized or specially altered products.

  • Products returned after the applicable return period.

  • Products damaged due to improper handling by the customer.

  • Items purchased during a sale or promotional campaign where the product is specifically marked as Final Sale / Non-Returnable.

4. Change of Mind

Qasak generally does not accept returns simply because a customer has changed their mind, selected the wrong size, or no longer wants the product.

However, if an exchange is available for the particular product and stock is available, customers may contact our team to request an exchange.

Any applicable delivery or exchange charges may be the responsibility of the customer.

5. Size Exchange

If you have ordered the wrong size, you may contact us within 48 hours of receiving the order to request a size exchange.

Size exchanges are subject to:

  • Product availability

  • The product being unused and unworn

  • Original tags remaining attached

  • The product being in its original condition

If the requested size is unavailable, Qasak may offer an alternative solution at its discretion.

6. Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, please contact us within 48 hours of delivery.

To help us investigate the issue, we may ask you to provide:

  • Order number

  • Photographs of the product

  • Photographs of the packaging

  • Photographs of the shipping label

  • A short video showing the issue, where necessary

Our team will review the case and determine the appropriate resolution.

7. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of receiving your order.

After verification, Qasak may arrange an exchange or another appropriate resolution.

The incorrect product must be returned in its original, unused condition with tags and packaging intact.

8. Return Process

To request a return or exchange:

  1. Contact Qasak through email or WhatsApp.

  2. Provide your order number and reason for the request.

  3. Provide photographs or other information if requested.

  4. Wait for confirmation from our customer support team.

  5. Follow the return instructions provided by Qasak.

  6. Send the eligible product back according to the instructions provided.

Please do not send a product back without first contacting our team and receiving return instructions.

9. Return Shipping Charges

If the return or exchange is due to an error by Qasak, such as:

  • Wrong product sent

  • Damaged product

  • Confirmed manufacturing defect

Qasak may cover the applicable return or replacement shipping costs.

If the exchange or return is requested for reasons such as incorrect size selection or customer preference, the customer may be responsible for applicable shipping or handling charges.

10. Refunds

If Qasak approves a refund, the refund amount will generally relate to the eligible product amount.

Original shipping charges may be non-refundable unless the return is due to an error or confirmed issue attributable to Qasak.

Refund processing time may vary depending on the payment method and financial institution.

For Cash on Delivery orders, customers may be asked to provide appropriate bank or payment details to process an approved refund.

11. Refund Processing

Once a returned product has been received and inspected, our team will notify you regarding the status of your return or refund.

If approved, the refund will be processed using an appropriate available payment method.

The time required for the refunded amount to appear in your account may depend on the relevant bank, payment provider, or financial institution.

12. Exchanges

Exchanges are subject to product availability.

If the requested replacement product or size is unavailable, Qasak may offer an alternative product, store credit, or refund where applicable.

13. Sale and Discounted Products

Products purchased during sales, clearance events, promotional campaigns, or special offers may have different return and exchange conditions.

If an item is specifically marked as Final Sale / Non-Returnable, it will not be eligible for return or exchange except where required by applicable law.

14. Store Credit

Where applicable, Qasak may offer store credit instead of a monetary refund.

Store credit may be subject to specific terms communicated to the customer at the time of approval.

15. Return Rejection

Qasak reserves the right to reject a return or exchange request if the product:

  • Has been worn or used.

  • Has been washed or altered.

  • Has missing or damaged tags.

  • Shows signs of customer-caused damage.

  • Has stains, makeup, perfume, or other marks.

  • Is returned outside the applicable return period.

  • Does not meet the conditions of this policy.

16. Important Notice

Minor differences in color, texture, embroidery, or appearance may occur due to photography, lighting, screen settings, fabric characteristics, or the handcrafted nature of certain products. Such differences may not necessarily be considered defects.

17. Contact Us

For return, exchange, or refund inquiries, please contact us:

Qasak
Premium Online Clothing Brand
Bahria Orchard, Lahore, Pakistan

Email: qasakforsocial@gmail.com
Phone / WhatsApp: +92 306 6286884

Please include your order number when contacting us so our team can assist you more efficiently.

Qasak – Premium Clothing, Timeless Elegance.